Rachel is a highly experienced enrollment management professional with over 20 years of expertise. She specializes in regulatory compliance and the fields of financial aid process-flow, full-cycle accreditation, strategic planning, project management and institutional efficiencies. She is highly regarded for her customer service driven approach as well as her ability to create innovative solutions utilizing technology and human enterprise. Rachel is well-known as a bonafide financial aid systems expert and for the creation of compliant, seamless, customer friendly process-flows. When Rachel is not working, she enjoys spending time with her family, traveling, and is known by her friends as an accidental gourmet.

Tammy has over 30 years of experience working in financial aid. She has been an essential component in the design of the ECM computer system FEDD. Tammy manages and coordinates all of the day-to-day operations of Title IV Financial Aid processed through ECM. She is an expert in the fields of federal data management, Heighten Cash Management, processing enrollment reporting, and managing reconciliation. She is best known for solving data complexities that arrive with schools through her high level of attention to detail and customer service style. When Tammy is not working, she enjoys spending time with her family, especially her college aged children and her dog Boomer.

Rachael has over 20 years of hands-on school experience working in financial aid. Her responsibilities at ECM include financial aid regulatory compliance, client services, technical assistance, review of financial aid files, and training of ECM and client financial aid staffs. When Rachael is not working, you can find her spending time with her family.